Anglian Water is the main water company that serves the East of England. They provide water and sewage services to about 4.3 million people in areas like Norfolk, Suffolk, Cambridgeshire, and Essex. This article explains what makes Anglian Water a good choice for your home’s water needs.
What is Anglian Water?
Anglian Water has been running water services in East England since 1989. They handle getting clean water to homes and taking away wastewater. The company is private but follows strict rules set by the government to make sure they do their job properly.
They cover a large area that includes many counties in eastern England. Most people in these areas don’t have a choice of water company – Anglian Water is their local provider.
Is the water safe to drink?
Yes, Anglian Water provides safe drinking water. They test the water many times every day to make sure it meets health standards. The water goes through cleaning processes that remove harmful things and kill bacteria.
The company passes over 99% of safety tests, which means the water from your tap is safe to drink without boiling or filtering. They publish reports each year showing how well they meet safety standards.
Water treatment and what’s added
Does Anglian Water add fluoride?
Some areas get fluoride added to their water, others don’t. This depends on where exactly you live. Fluoride is added in some places to help prevent tooth decay, especially in children.
If you want to know if your area has fluoride in the water, you can call Anglian Water or check their website using your postcode.
Understanding your water bill
Why are Anglian Water bills expensive?
Water bills in the East of England can be high for several reasons. First, this area doesn’t get much rain compared to other parts of England. This means the company has to work harder to make sure there’s enough water for everyone.
Second, many of the water pipes are old and need fixing or replacing. This costs a lot of money. Third, keeping water clean and safe requires expensive equipment and processes.
How much does Anglian Water cost?
The government controls how much water companies can charge. While bills might seem expensive, Anglian Water’s prices are similar to other water companies that face the same challenges.
The company can’t just increase prices whenever they want. A group called Ofwat checks their prices every few years to make sure they’re fair.
Paying your water bill
Different ways to pay
Anglian Water offers several ways to pay your bill:
- Direct debit from your bank account (often the cheapest option)
- Online through their website or app
- By phone using a card
- At some shops using a payment card
- Bank transfer
Many people choose direct debit because it’s automatic and sometimes comes with small discounts. You can also set up payment plans to spread the cost over the whole year instead of getting big bills every three months.
Managing your account online
The company has a website and mobile app where you can log in to see your bills, submit meter readings, and make payments. This works 24 hours a day, which is helpful if you need to check something outside normal business hours.
The Anglian Water login system is straightforward – you just need your account details to get started.
Getting help from Anglian Water
Phone numbers for different needs
The main Anglian Water phone number is 03457 145 145. You can use this number for:
- General questions about your account
- Billing problems
- Reporting water leaks or other emergencies
- Technical issues
Emergency help is available 24 hours a day, but regular customer service has shorter hours during weekends.
Email and other contact methods
Anglian Water doesn’t give out a direct email address, but you can send messages through forms on their website. They also respond to questions on social media like Twitter and Facebook.
For urgent problems like no water or leaks, it’s better to call rather than send online messages.
Is Anglian Water open today?
Water services run all the time – your taps don’t stop working on weekends or holidays. But customer service has limited hours on weekends and bank holidays.
For emergencies like burst pipes or no water supply, help is always available. For normal questions about bills or accounts, you might need to wait until regular business hours.
Technology and apps
Problems with the Anglian Water app
Sometimes the mobile app doesn’t work properly. If this happens, try these simple fixes:
- Update the app through your phone’s app store
- Check your internet connection
- Close the app completely and open it again
- Try logging out and logging back in
If the app still doesn’t work, you can usually do the same things on their website using your phone’s browser.
Is the Anglian Water app down?
When there are bigger technical problems, Anglian Water usually posts updates on their website and social media. If lots of people are having the same problem, they’ll let customers know they’re working to fix it.
Working at Anglian Water
Job opportunities
Anglian Water employs thousands of people in different types of jobs:
- Engineers who maintain pipes and treatment plants
- Customer service staff who answer phone calls
- Scientists who test water quality
- Office workers in areas like finance and marketing
They often have apprenticeship programs for people who want to learn while working. New job openings are posted on their website and job search sites.
Is Anglian Water a good employer?
Like any big company, experiences vary depending on what job you do and who your manager is. The company offers training programs and tries to help employees develop their careers.
People thinking about working there can check employee review websites to see what current and former workers say about the company.
Who runs Anglian Water?
The company has a CEO and management team who make the big decisions. Information about current senior managers is available on their website. Because it’s a regulated company, they have to be open about who’s in charge.
Company ownership and finances
Is Anglian Water a private company?
Yes, Anglian Water is privately owned. It became private in 1989 when the government sold off the water companies. Even though it’s private, the government still sets rules about how it operates and what it can charge customers.
Does Anglian Water have financial problems?
Like most big companies, Anglian Water borrows money to pay for improvements and new equipment. This is normal for water companies because they need to spend a lot of money on pipes, treatment plants, and other infrastructure.
The government watches their finances to make sure they stay stable and can keep providing water services. The company publishes financial reports that show how they’re doing with money.
Why choose Anglian Water for daily use?
For most people in East England, there isn’t really a choice – Anglian Water is the only company that provides water in their area. But there are good reasons why this works well:
The water is safe and clean, meeting strict health standards. The company has experience running water services in a challenging area where there isn’t much rainfall. They offer convenient ways to manage your account and pay bills.
Customer support is available when needed, including 24-hour help for emergencies. While bills can be expensive, the pricing is controlled by the government to keep it fair.
The company invests in maintaining and improving the water system, which helps ensure reliable service. For people living in areas served by Anglian Water, the company provides essential services that homes and businesses depend on every day.
Making the most of Anglian Water services
To get the best from Anglian Water services, consider setting up direct debit for bill payments to avoid late fees and sometimes get discounts. Use their online services to monitor your water usage and catch any unusual increases early.
Report any water leaks or pressure problems quickly – this helps maintain good service for everyone and can prevent bigger problems later. Keep your contact details updated so you get important information about planned work or service interruptions.
Understanding how your water system works and what services are available helps you make better decisions about your household water needs.
